VocaBase is a Voice Applications Management Software (VAMS), that helps the design and management of VoiceXML compatible voice applications. VocaBase’s main features are:
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Dialogue Design Features
- Dialog script configuration
- Compliance with standards (VXML platforms , TTS, ASR)
- Integrated content management
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Integration interfaces
- Back-end Information Systems : CRM, ERP, …
- Call centers : Telephony and CTI
- Web-based graphical user interface
- Test, simulation and debug tools
- Automated documentation
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Operation
- Real-time scripts execution
- Integration execution with IT and telephony
- Operation flexibility : insourcing, outsourcing (ASP/VSP)
- On-line configuration
- Real-time monitoring
- Statistical reports