VoiceXML is the only XML-based speech language specification to receive the W3C’s Final Recommendation. VoiceXML simplifies speech application development by permitting developers to use familiar Web infrastructure, tools and techniques. For these reasons, VoiceXML has been widely adopted within the speech industry. Today, tens of thousands of VoiceXML applications have been deployed. Below are several VoiceXML success stories, contributed by our members.
Spain’s Bankinter Increases Customer Satisfaction with Multimodal VoiceXML Brokerage Application
Spain’s leading Internet bank and brokerage firm, Bankinter, increased customer satisfaction with an innovative VoiceXML-based multimodal banking application created by Kirusa and Loquendo. Read more »
DIREN Manages Flood Crisis with VoiceXML Application
In order to inform and to reduce the risks for residents in areas that have experienced floods, the French Regional Direction of Environment of the Region Centre (DIREN) has deployed a VoiceXML-based information system developed by Eloquant, a European VoiceXML specialist. Read more »
Virgin Atlantic Improves Customer Connections with VoiceXML
Virgin Atlantic’s successful VoiceXML-based deployment, built on the foundation of the Nuance Voice Platform™, allowed the company to improve its customer experience, reduce costs and support its brand identity. Read more »
VoiceXML Extension, XHTML+Voice Benefits Miami Children’s Hospital Pediatric OR and CICU
Miami Children’s Hospital chose Teges Corporation’s i-Rounds software, powered by IBM WebSphere Multimodal Environment, to provide physicians and nurses with the option of using spoken commands to access patient records and enter repetitive information. Read more »
VoiceXML Powers 1-800-ETRADE1
E*TRADE and Tellme collaborated to design a phone system that Tellme runs that uses VoiceXML, both to achieve real business results and to improve the customer experience. Read more »
mobilkom austria Launches Next-Generation Wireless Services Powered by VoiceXML
By leveraging VoiceGenie’s VoiceXML 2.0-compliant platform, mobilkom austria was able to use the same Web server and business logic for both the WAP interface and the voice interface, leading to lower deployment costs and rapid development time. Read more »
HP OpenCall VoiceXML-Based Media Platform Enables MobileOne to Consolidate and Enhance Voice Services
M1 consolidated multiple existing interactive voice response systems onto the HP OpenCall Media Platform to have the flexibility to rapidly add additional voice-driven services to its roster of offerings and allow customers one-number access to all M1 services. Read more »
Vocalocity’s VoiceXML Browser Powers the Voice Portal in Siemens HiPath OpenScape Solution
The Voice Portal in the Siemens HiPath OpenScape, powered by Vocalocity’s VoiceXML Browser, enables telephone access to e-mail, voice mail, contact lists, calendars, workgroups, documents and more. Using touchtone commands or directed speech, users can also access the OpenScape Web application to change their presence status, specify a preferred phone and initiate conference calls with predefined workgroups. Read more »